Delivery

Christmas Posting Dates

The last recommended dates to order to arrive in time for Christmas are

UK - Friday 19th December by 11am

If you need an item in a hurry we can do next day delivery on a lot of items for an extra charge. Please email hello@helenacarrington.co.uk for details.

Europe - Friday 12th December

USA - Thursday 11th December

Canada - Monday 8th December

Australia - Wednesday 3rd December

Everywhere else - Tuesday 2nd December

Please allow plenty of time for your order to arrive - last year parcels to the USA took up to a few weeks longer to arrive due to bad weather. All orders placed after these dates will still be posted as soon as possible but may not get to you before Christmas.


UK Orders
 
All items over £20 will be sent by first class recorded delivery so will require a signature on delivery. Any other items will be sent by first class post.

International Orders
 
All international orders will be sent by first class airmail, any orders over £20 may require a signature on delivery.
Buyer is responsible for any import charges, taxes or duties for items sent abroad.
If you are ordering a feather cushion insert please check the customs regulations for your country before ordering - we have so far not been made aware of any problems with cushion inserts and have sent them all over the world.

Delivery Information
 
Shipping costs are calculated at the checkout.
 
Items will be sent out within 1 - 3 working days.

Estimated delivery times once posted are: UK 1-3 days, Europe 5-7 days, rest of the world 5-14 days. International orders usually arrive well within these times however occasionally, especially at busy times of the year can take up to 3 or 4 weeks to arrive.

If you need your order in a hurry, guaranteed next day delivery is available on some items at an extra cost, please email us for details.

Please note: Undelivered items that are not collected from the post office within the time given on the card will be returned and you may be charged for postage for redelivery.

Returns

If you are not happy with your order or change your mind, please email us within 14 days of receiving your item to arrange an exchange or return and refund. The item/s must then be returned within another 14 days for a refund, in the orignal, resaleable condition they were received in.

Return postage is paid by the buyer, unless the order arrives damaged or faulty.

The original postage costs are non-refundbale, unless the order arrives damaged.